Customers in certain states may be required to pay sale taxes. If that is the case, the taxes will be shown in the shopping cart for your location. If your organization is exempt, go ahead and place the order with sales tax added. When you get the order confirmation, send us your tax exempt certificate and we will remove the tax. We cannot remove taxes until we have received the exempt certificate.

If, for any reason, you need to change an order once it was placed, please contact us immediately. It is possible to change an order before production. But once an order has begun production or has shipped, the order cannot be changed. In some cases, a change may delay an order. If that is the case we will inform you of that at the time of the change. Any change of an order after 2 days of an order confirmation being sent may result in a $10 change fee. You can cancel at any time prior to the order going into production. Once items have been decorated with your logo, we can no longer accept a cancellation. If an order is cancelled due to extenuating circumstances before it is decorated & shipped, you will be refunded in full. If your logo has been digitized & stitched out or issued a proof for approval there will be a $50 set-up fee.

Our standard turnaround time changes based on demand. Shipping times will vary based on where we are shipping to and the shipping service time you selected at checkout. Rush Production service is available for you to take a look at that information below.

We do require a minimum order or 6 in polos shirts and 12 for any other t-shirt. Please note, that if your order is less than $300 there is a $65 Small Order Processing Fee that will apply.

Quantity discounts are based on the total dollar amount of an order and NOT the number of pieces in an order. The total dollar amount includes EVERYTHING in the order. You can mix and match any style, size and color to reach the discount amounts. The order DOES NOT need to be all of the same item to achieve a discount. The shopping cart will calculate the discount at checkout. Sale items are excluded from quantity discounts. They are: $1000 5% discount $2000 10% discount $4000 15% discount $8000 20% discount $10,000+ are quoted The quantity discounts apply when the same logo is being applied to all items. If two different logos are being applied different items, but for the same customer, each logo will be considered a separate order and the discounts will be calculated based on the merits of each.

The Small Order Processing Fee helps us cover the costs of running small orders and means we don't have to require a minimum order. The fee of $50 applies to any order less than $500 in merchandise. To get rid of it, add enough items to your cart that add up to more than $300. Best of all, it can be any item. It does not need to be the same item. So try something new like a cap or bag or different polo shirt.

If we use artwork you have supplied to embroider your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. Certain retail brands have logo use guidelines that Stitches by Walter Miami follows; we reserve the right to cancel orders with logos that do not conform to those guidelines.

If you have them, we prefer high-resolution JPEG, PDF, EPS, or AI files. However, we will take whatever you've got. (NOTE: You only need to upload your image file once per order--i.e. it doesn't need to be uploaded with each style and/or color you are purchasing.) Please do not send images created in Microsoft Word or Powerpoint.

There are more PMS colors than thread colors, so an exact match to every possible PMS color is not possible. But more often than not, we can get really, really close. If you have your PMS color numbers, we encourage you to share those with us in the comments section of the checkout.

Yes. Once we have set up a logo and produced an order with it, we keep it on file. We never discard or delete any logos.

We work to make logos big enough so they will embroider well but not too big otherwise they look out of proportion on a shirt. Most logos end up being about the size of a business card (3.5" x 2"). The maximum size we can embroider is inside of a 4" circle. On caps, the maximum height of a logo is 2".

Skip the stress-Do your gift shopping now! How it works: Place your order on stwmiami.com In the Notes section at checkout, tell us you want to ship later Give us the date you need the order up to 90 days from order date. We will take it from there. Conditions: Minimum order of 36 pieces. Mix and match to reach minimum. Payment due at time of order. Shipping is paid up front. Once the product is produced, order cannot be reduced. There are NO fees for this service.

We are shipping orders between 7 to 10 business days. Shipping times will vary based on the type of shipping service you select at checkout. Rush Production service is available. See the Rush Service information below for more information.

Yes, most orders over $500 will have the option to be shipped free. Oversized items will not qualify for free shipping. Orders shipped free will ship the most economical way possible via UPS. These orders will have tracking numbers so you know when your order will arrive. Typically, orders will arrive within eight business days after being shipped, but it can take longer, depending on your location.

Yes. Express Production orders ship in 6 business days. Priority Production orders ship in 8 business days. You can select these options in the shopping cart. The Express Production fee is $115 for orders of between 1 and 25 pieces, $140 for orders between 26 and 80 pieces, and $200 for orders between 81-120. For orders of over 120 pieces, please contact us. The Priority Production fee is $85 for orders of between 1 and 25 pieces, $105 for orders between 26 and 80 pieces, and $150 for orders between 81-120. For orders of over 120 pieces, please contact us. If you have a specific date you need the order in your hands, please tell us that at the time of the order so we can make sure to hit your date.

We are sorry if you did not receive your package and suspect it might have been stolen. Because we create custom products that are completely unique, we will not replace or refund products or orders we shipped using a third party like UPS. If your mail was stolen, follow these steps to be reimbursed or to receive a replacement item. Step 1: Track the package If you suspect your package was stolen, the first thing you should do is check your email for tracking information. It's normal for shipments to facedelays, especially during peak shipping seasons such as the holidays. The shipping status will show you where your package was last registered or the date on which it was delivered to the shipping address. If the item is listed as having been delivered, continue to step 2. Step 2: Check if your neighbors saw it or held onto it for you If you've verified that the item was delivered, check with your neighbors. It’s embarrassing to unleash your wrath on a customer support representative, only to discover the kind lady next door saw your package and took it in order to prevent it from getting stolen or rained on. Even if they don't have your package, your neighbors might have seen it earlier in the day. Step 3: File a claim with the shipping company You can file a claim with the shipping company as well.UPS, all provide an online claims process to report your missing item, and you can also contact them by phone. UPS 1-800-742-5877 Step 4: Use the purchase protection features on your credit card Many credit cards offer purchase protection that will reimburse you for stolen items — as long as the item was purchased entirely with that credit card and the card issuer is notified within a specified timeframe. Check your credit card provider's website to check for this coverage and to file a claim. Unfortunately, some credit card companies exclude coverage for high-value items (typically anything worth over $500 to $1,000).Some may require you to file a police report before they'll offer a refund.That brings us to step six. Step 5: Claim high-value items with your homeowner’s insurance Most homeowners or renter’s insurance policies cover stolen packages. Unfortunately, this is only helpful for purchases that are worth more than your deductible. Given that most homeowners insurance deductibles runbetween $500 to $2,000, filing a claim won’t make sense for most stolen packages. Even if the lost item is more than the deductible, you’ll need to weigh the possibility of your homeowners insurance company increasing your premiums due to your claim, not to mention the hassle of filing the claim itself.

Yes, all of the expedited shipping options are available in the shopping cart for your address.

We do not offer payment or Net30 terms.

We accept signed and approved purchase orders only from public, government institutions (i.e. public school districts, public universities, and any city, county or state government body).

We accept all major credit cards.